Terms of Service
Last updated: 30 August 2026
These Terms of Service ("Agreement") are between you and oorlinq ("we", "us", "our", a business operating in India) and cover every purchase made through our checkout. By completing an order, you agree to be bound by this Agreement in full.
The short version
- Two separate things, one order. Your OorNest device is yours outright, the moment it ships. Your oorlinq subscription is a separate, ongoing service — paying for one does not entitle you to the other.
- If we ever have to stop. oorlinq depends on open-source components we don't control. If that ever makes the service impossible to keep running, we stop billing you the moment we stop providing it — but the device remains yours regardless.
- The device sale is final once it ships. See §4 for exactly what that does and doesn't cover.
1. Definitions
1.1 Agreement means these Terms of Service, together with our Privacy Policy, which is incorporated by reference.
1.2 Company means oorlinq, a business operating in India.
1.3 Customer, "you", "your" means the person or entity who places an Order.
1.4 Device means the physical OorNest hardware unit supplied under an Order.
1.5 Service means the ongoing software service that establishes and operates the encrypted tunnel between your registered apps and your Device.
1.6 Subscription means the recurring paid right to use the Service, as distinct from ownership of the Device.
1.7 Order means a purchase completed through our checkout, comprising one Device sale and, where selected, one Subscription.
1.8 Third-Party Components means the open-source software components on which the Service's core tunnelling functionality depends, supplied by parties outside our control.
2. Accepting these terms
2.1 By completing an Order, you confirm you have read, understood, and agree to be bound by this Agreement in its entirety. You must check the agreement box at checkout before an Order can be completed — this happens when you buy, not when you later install the app, because by the time an app is installed the Device sale under §4 has already taken place.
2.2 If you do not agree to this Agreement, do not complete an Order.
3. Two components, one order
3.1 An Order comprises two legally and commercially distinct components: the sale of a Device, and, where selected, a Subscription to the Service.
3.2 Paying for the Device does not entitle you to the Service. A Device on its own does not establish a tunnel — it needs an active Subscription and our coordination infrastructure to work.
3.3 Paying for a Subscription does not transfer ownership of, or any interest in, any Device. Once sold, Device ownership is unconditional and does not depend on any Subscription continuing.
3.4 Cancelling, suspending, or not renewing a Subscription has no effect on your ownership of a Device you already bought, and creates no obligation on us to refund or otherwise compensate you for it.
4. Device sale terms
4.1 The Device is sold to you outright. Title and risk pass to you on dispatch — when it is handed to the carrier for delivery to you. From that point, loss or damage in transit is between you and the carrier.
4.2 The Device is provided AS-IS, without warranty of any kind, express or implied, except any warranty that applicable law does not permit us to disclaim.
4.3 The sale of a Device is final. No refund, exchange, or right of return is available once an Order for it has been placed, except to the extent §4.3(a) does not permit that exclusion as a matter of law.
(a) Nothing in §4.3 is intended to exclude any right that applicable law does not permit a seller to exclude by agreement. Where such a mandatory right applies to a given Order, this §4.3(a) governs to that extent.
Note on §4.3. Subclause (a) is a savings clause, not a softening of §4.3's substance — if a court finds part of it unenforceable for a specific customer, this is what limits the effect to that instance rather than the whole Agreement (see §9). It does not by itself resolve whether consumer-protection law in a buyer's home country grants a mandatory return right that would apply here.
5. Subscription terms
5.1 The Subscription is billed on a recurring basis at the interval and price shown at checkout.
5.2 You may cancel at any time through the customer portal or app. Service continues to the end of the current billing period; no further charges are made after that.
5.3 We may suspend or terminate the Service on an account for breach of this Agreement, non-payment, or as required by law, giving notice where reasonably practicable.
6. Force majeure
6.1 Force Majeure Event means any circumstance beyond our reasonable control that prevents or materially impairs our ability to provide the Service — including a change in the availability, licensing, or policies of any Third-Party Component; government action; failure of internet, telecom, or power infrastructure we don't operate; war or civil unrest; and natural disaster.
6.2 We are not liable for any failure or delay caused by a Force Majeure Event, and our obligations are suspended for as long as it lasts.
6.3 If a Force Majeure Event makes continuing the Service impracticable — for one customer, a group, or everyone — we may discontinue it, giving as much notice as is practicable in the circumstances.
6.4 If we do, we stop billing your Subscription from the date the Service actually stops, refund any fees already collected for a period we didn't provide it, and charge nothing further.
6.5 A discontinuance under this section does not entitle you to a refund, exchange, or return of a Device you already bought. §4.3 continues to apply in full.
7. Limitation of liability
7.1 To the maximum extent the law allows, our total liability to you under this Agreement — in contract, tort, or otherwise — will not exceed what you paid for the Subscription in the twelve months before the claim.
7.2 Nothing here excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything the law does not permit us to exclude.
8. Governing law and jurisdiction
8.1 This Agreement is governed by the laws of India, and the courts of Chennai, India have exclusive jurisdiction over any dispute arising from it, without regard to conflict-of-laws principles.
Note on §8.1. A chosen governing law does not automatically override a consumer's home-country protections where a seller directs its activities to that country — this is the position under EU private international law (Rome I, Article 6) for EU-resident customers, and similar principles exist elsewhere. This clause states our preferred forum; it does not by itself settle whether a court elsewhere would apply it over a customer's local mandatory rights.
9. Severability
9.1 If a provision of this Agreement is found invalid or unenforceable, it is limited or removed to the minimum extent necessary, and the rest remains in force.
10. Entire agreement
10.1 This Agreement, together with our Privacy Policy, is the entire agreement between you and us on its subject matter, and supersedes any prior agreement or understanding on that subject.
11. Changes to these terms
11.1 We may amend this Agreement. Material changes are announced through the app or by email and take effect no earlier than the date stated. Continuing to use the Service after that date means you accept the amended Agreement.
12. Contact us
Questions about this Agreement can be sent to:
oorlinq
Email: admin@oorlinq.com